How to Improve Your Business With Knowledge Base?

What is knowledge base?

Knowledge Base (KB) is a special kind of database which is used for knowledge management. The data represents experiences of expertise in your company, problems and solutions, company policies and procedures. Here, I am talking about newly-developed KB software.

ENTERPRISE PORTAL

Highlights of newly developed KB software

- Enterprise-grade product which is offered completely free

- Hosted and fully managed by developer, who takes care of all the software, server side hardware, network and backup. No setup or maintenance on users' side

- No software to install, you and your visitors only need a web browser

- Compatible with Windows, Linux, ASP, ASP.NET, PHP, SQL Server, MySQL or any other technologies

- Customizable brand identity for your business. You can use your own domain name for your knowledge base and use your own branding image, and design page header and footer

- Articles can be categorized by products, areas etc.

- Attachments can be added to article

- Feedback and comment are allowed for article

- Text search tool to find information quickly

How to use KB system?

The newly developed KB software is very powerful yet very easy to use.

Step 1:

Register to create a site account or add KB System to your existing site account.

Step 2:

Customize necessary settings to have your own categories and branding.

Step 3:

Copy several lines of code from Comm100 Knowledge Base and paste it to your site.

Step 4:

Congratulations. Your web site now has a KB system. You can use it now.

How KB software helps your business?

Enterprise-grade KB software allows you to share information through website, which reduces customer in-bound support, improves staff productivity and eliminates time wasted searching for information across disparate systems.
Reduce in-bound customer support requests: 80% customers are asking 20% questions! Most questions were asked before. KB helps your customers resolve issues by themselves instead of sending emails or calling the support department. Reduce staff training time: Your can use KB to familiarize your new team members with product detail so they can be up and running more quickly. Improve customer support quality and efficiency: Get it right at the first time. Giving an accurate and professional answer could be as simple as redirecting your customers to one of the KB articles. Share documentation and procedures internally: Besides customer service, you can of course use KB for other internal purposes.

How to Improve Your Business With Knowledge Base?

Comm100 Knowledge Base is the powerful free knowledge base software. It is delivered as a SaaS application and hosted by Comm100 Network Corporation, who provides open source and free hosted customer support software. Comm100 Knowledge can be used either independently or fully integrated with Comm100 other applications, including Live Chat, Forum, Newsletter and Ticket System, and all Comm100 products are offered for FREE.

For more information about Comm100 Knowledge Base, you can visit: http://www.comm100.com/knowledgebase/

ENTERPRISE PORTAL