Wednesday, August 31, 2011

Microsoft Dynamics GP Consultant Selection Overview

If you think about purchasing Microsoft Great Plains as your company ERP solution, the important part if finding Microsoft Business Solutions VAR or if you are mid-size or small operation - probably just Microsoft Great Plains functional and technical consultant. Microsoft Dynamics GP is successor of former Great Plains Software Dynamics/eEnterprise, and modern Microsoft Great Plains is pretty complex MRP system, so if you think one person is capable to support all the module, plus provide technical consulting: installation, data conversion, massage and migration, integration with your legacy applications, train your people in all the modules: GL, Manufacturing, Sales Order Processing, plus implement web based GP Business Portal - you are probably a bit idealistic and should think about experienced consultant who can do implementation and at the same time be your project manager, capable to manage third party consultants, who specialize in specific modules. In this small article we would like to orient you:

o Nation-wide consulting companies. We should give you well-known names here. These companies typically present in major business metros and are pretty aggressive in their marketing and sales campaigns. At the same time these companies might be at the high end of consulting rates and very robust in their collection policies. Good point here is this - nation-wide companies are capable to bring over resources from other offices to support all the spectrum of GP modules

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o Regional consulting practices. These MRP consulting companies typically specialize in several product lines and hit regional and local clientele via aggressive direct mail and telemarketing. In comparison to nation-wide MBS VARs regional companies have to subcontract technically challenging projects offshore or to GP ISV, so what out if you will get the job done under the same umbrella

o Remote Support MBS consulting companies. These implementation partners typically have few offices within USA or Canada, from where they do sales and project management. Remote support is typically done from country side support centers or even from offshore facilities

Microsoft Dynamics GP Consultant Selection Overview

Andrew Karasev, Alba Spectrum Group, http://www.albaspectrum.com help@albaspectrum.com 1-866-528-0577, 1-630-961-5918, serving GP customers USA and Canada Nationwide: California, Minnesota, New York, Quebec, Ontario, Illinois, Texas, Georgia, Arizona, Nevada, Virginia, Florida, new Mexico, Iowa, Indiana, Alaska, Hawaii. Local service is available in Houston/Dallas: Richmond, Rosenberg, Katy, Galveston, Sugar Land; in Chicago: Naperville, Aurora, Plainfield, Romeoville, Batavia, Downers Grove, Schaumburg, Rockford, Elgin, Crystal Lake, Joliet, Hinsdale, Lisle, Montgomery, Oswego

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Measuring Brand Equity - The First Crucial Step in Maximizing Value

Intangible assets are crucial to a company's future. Assuring long-term growth and constant increase of shareholder value depend on the company maximizing its brand value.
Improving brand value should be a key goal for management and workers alike. To improve brand value, it must be constantly monitored and measured, as exemplified by the model described herein, which was developed for that very purpose.

Accounting standards address the issue of measuring the value of intangibles, for instance through IFRS3, but these present methods for measuring brand value are flawed. One of the problems is that there is no distinction between goodwill resulting from the brand and goodwill in general. For another, a brand developed in-house does not appear in the books: it is not considered an asset. Its value only appears during an acquisition event, whether it is acquired alone or as part of a business operation. Bare accounting practices, as expressed in the company's books, cannot provide a full picture of the company's value, including all tangible and intangible assets.

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To illustrate the point, just compare the book value of companies versus their fair value (market value). Over the years, it has become apparent that intangible assets are driving value creation for shareholders. A study conducted over 20 years on the Russell 3,000 companies found a sharp shift towards intangible values. If in 1978, 95% of a company's value was clear from the books, by the beginning of the 2000s that proportion had plunged to about 15%. Other studies carried out among S&P-500 index companies and among the 350 largest-cap companies listed on London's FTSE delivered similar results - 70% to 75% of the companies' values, respectively, could not be explained by their books.

Let's look at specific companies. In Disney's case, 70% of its value can't be explained through the book figures. For Heinz that ratio rises to 85% and for Microsoft, 98%. Coca Cola's ratio is 80%. Where is the value coming from? Intangible assets, mainly the brand.

Companies are increasingly beginning to grasp that they have to manage their intangible assets, just as they do their tangible ones. During the economic downturn in the early 1990s as part of the global economic cycle, companies slashed expenditure. They scaled back their tangible assets and stopped investing in supporting their intangible assets, including their brands - without carefully considering accruing and future outcome of these actions.

In hindsight, we now know that companies who didn't neglect their intangible assets, and continued to build and financially manage their brands, weathered the trouble. The capital markets applauded their sustained growth, too. As a retail giant, Wal-Mart for instance is highly vulnerable to market fluctuations: yet it did not cut back spending on branding, and in fact leveraged the recession to build up its brand even more, creating a sustainable competitive edge for itself. The lesson is that even when times turn rough, a company must not cease managing its portfolio of tangible and intangible assets. It needs not to stop spending, but rather spend effectively.

The benefits of measuring brand value touch on almost every aspect of the business, from strategy and management to finances, marketing, and even the legal department. Brand value is a factor when analyzing returns on marketing drives, brand portfolio, or brand performance, even management performance. Brand value is key when evaluating a company for the purposes of M&A or in the event of ownership disputes, licensing lawsuits, partnership conflicts, and licensing agreements.

The Tefen-Globes-Giza Model

The model we developed is based on premium pricing, a method designed to calculate the current net value that the brand can be expected to produce for the company, and to other links in the value chain along the years.

The model focuses on the basic role of the brand - to create a preference based on which the consumer can be charged a premium. Therefore, the monetary value that the brand creates is the total premium revenues collected from the consumer, minus the brand's maintenance costs (advertising, support, and so on), capitalized based on the risk of the brand minus the rate of growth.

How is the premium underlying the brand calculated? The premium is the difference between the branded product's price, and that of the identical non-branded product available on the shelf. The premium is the end that which the consumer is willing to pay.

The premium paid by the consumer is divided by the different value chain components. For example, the premium paid for Coca Cola, will be divided between Coca Cola, the brand owner, and the specific retailer selling the brand.

Tefen and Giza carried out risk evaluation of each brand in the Israeli market, assessing the risks at three levels: sector risk, the specific risk of the brand, and the inherent risk of the brand owner. Each of these levels present different risks for the brand. The analysis compared these risks and focused on evaluating each and every brand by analyzing the ten most dominant parameters, such as degree of regulation, steadiness of demand, entry barriers, and intensity of competition. The lesser amount of risk, the greater the value the brand will hold.

There are other models, alongside the Tefen-Globes-Giza model used in business circles to evaluate brand value. One such model is the Interbrand model. Developed by Omnicom, Interbrand ranks the leading brands in world markets each year and the leading brands in selected markets. The model's methodology measures the brand value in three phases: financial forecasting - identifying revenues from the model or service that originate from the company's intangible assets, and building an estimate of future revenues originating from the intangible assets over the next six years; the role of branding - identifying the proportion of revenues from the intangible assets that originate from the brand alone; and brand strength - to calculate the net present value of the brand's revenues, a deduction representing the risk profile (time and likelihood of the scenario).

The Tefen model, unlike the Interbrand model, can measure more than just the brand value of companies: it can also measure the brand value of products. This is especially significant in markets such as FMCG, where companies have developed into "houses of brands." Leading companies such as P&G and Unilever should measure the value of each brand separately, since the consumer is usually unaware of the corporate brand.

Brand Management

Much has been written about brand management, but a thorough investigation using the Tefen-Globes-Giza model shows that a company must invest its efforts on three main fronts to squeeze the most out of its brand: volume, premium, and branding expenditure. Correct management on the three fronts will maximize the brand's economic potential for the company, thus creating value for both the company and the consumer.

The product and its characteristics are fundamental to creating high brand equity. Comparisons cannot be drawn between products and services provided in a saturated market to those in "blue oceans," which can grow much more and for which the consumer will pay much greater premiums. Therefore, brand equity is not only a function of the brand itself, but is also influenced by market characteristics such as regulation, entry barriers, and steadiness of demand.

The company usually cannot affect these external parameters, but should be aware of them. There are three main factors which can be influenced and can increase brand equity: volume, premium, and branding expenditure.

Volume

Naturally, the three parameters affect one another. Product volume is affected by the premium charged from the consumer, which in turn is affected by the investment in marketing the brand.
There are many ways to stimulate volume demand for a product, such as stretching the brand or approaching new consumer segments. Adjusting the value offering of the brand to changing market needs is critical to maintaining sales.

Let's take the example of Ford and Toyota, which were measured using the Interbrand global brands model. In 2003 both companies had roughly the same brand value ( billion for Ford and billion for Toyota). By 2007, however, Toyota had a brand value of billion while Ford's had shrunk to billion. The Globes-Tefen "brands index," an annual study of the 100 leading brands in Israel, likewise showed that Toyota's brand value in Israel increased by 32% from 2002 to 2007, while Ford's dropped in real terms, losing 2% in the five years.

How does a thing like that happen? Toyota identified rising demand for economic and environmentally friendly cars, while Ford continued to make gas guzzlers and SUVs. The Detroit giant misread the future of the market and lost miles to their rival from Japan. Toyota recognized the market's yearning for "green" and adjusted its model, offering perceived added value to the consumer in the form of more efficient cars.

The success of the Toyota Prius and the good press the model received showed that identifying and meeting existing demand required lower investment on the brand than the standard models launched by the other car companies.

Premium

The premium charged for the brand is the difference between the price of the branded products and the price of comparable products lacking branding. The premium positions the brand, and determines its profitability.

Setting the premium lower forces the manufacturer to drive heavy demand for the product in order to achieve high brand value. Drumming up demand of that magnitude requires heavy investment in branding, which in and of itself, diminishes the brand value. On the other hand, setting the premium too high can hurt sales and stunt growth.

To properly set the premium the brand can collect, the manufacturer must know the market inside and out: the competition and consumers. It also depends on the positioning of the brand itself - is it a luxury brand? Does the added value that it brings the client justify a high premium? What is the highest possible premium under prevailing market conditions?

Luxury brands are the best example of charging a high premium in exchange for added value, for the feeling of exclusiveness and perceived quality. If a mass market brand can command a premium of up to 30%, then for a luxury brand the premium could reach more than 90%. The Interbrand index of 100 global brands includes three luxury brands of Louis Vuitton - Moet & Chandon, Louis Vuitton, and Hennessy. Louis Vuitton has a brand equity of more than billion.

Another area where brands command high premiums is sports. The Tefen-Globes-Giza brands model places Nike Israel and Toyota Israel side by side, with a negligible difference of 2.5% between their brand values. However, Toyota Israel's sales turnover is much greater than that of Nike Israel. The reason for their practically identical brand value is the premium that Nike charges, meaning the percent of the price that the customer is paying for the pleasure of the brand. It can be more than 50% of the final price. Toyota, which is considered expensive for a non-luxury brand, charges a premium of less than half that of Nike.

Brand expenditure

This front includes all the direct expenditure on branding your product, from studying the market to designing the product to marketing -whether the branding is above or below it. This does not include actual product development costs, but focuses on expenditure that advances the product as a brand.

The company's goal is to optimize these expenses while preserving the values of the brand, whether at the level of design or experience. Ideally, the product and the value that the consumer derives from it, should speak for itself. Positive buzz, or word of mouth, can be major marketing tools.

Our index of the 100 leading brands in Israel placed Google Israel in 21st place, and immediately following it was the Danone dairy brand. The brand value of the two brands was practically identical, even though Danone's local branch makes more than double the revenue of Google Israel. How is this possible? Danone spends terrific sums of money in marketing and promotion, while Google relies on the good name of its parent company and the strength of its products. Compared with peer enterprises, it invests relatively little on branding itself, which inflates its brand equity to beyond that of heavy-spending Danone.

A Juggling Act

Balancing between volume, the premium, and branding expenditure is a perpetual juggling act by the brand manager throughout the brand's lifetime. The manager's purpose is to maximize the value of the brand for the company and the consumer. Maximizing the brand's economic value should be a basic goal of strategic planning, alongside the company's desire to maximize shareholder value. Management should ask whether the brand is realizing its full financial potential.

Volume, the premium, and branding expenditure are interlinked. Change one and you change the rest, directly affecting brand value. Measuring these components is not trivial, but it is necessary to keep track of brand value and to design a strategy to maximize it. A company that wants to maximize value must keep constant track of these parameters, and define goals and work plans, which should all be a part of its corporate marketing strategy.

Measuring Brand Equity - The First Crucial Step in Maximizing Value

http://www.tefen.com/Strategy.aspx

http://www.tefen.com/TheTefenTribune.aspx

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Reduce Operating Costs, Gain efficiency, and Compete Effectively with VoIP

Imagine phones (that look like regular phones as we-know-it-today) connecting to the Internet via an Ethernet jack (similar to a PC) instead of the phone plug on the wall. These are called IP-based phones. These phones do not use analog phone lines - instead they get connected to the Internet. One would pick up the receiver and make a phone call just as it is done today and VoIP converts the human voice into IP packets (data similar to email data) and pushes it out through the Internet to the phone switch where it is terminated. In a nut shell, VoIP digitalizes voice into data packets, sending them and reconverting them back into voice at destination.
What are the benefits of VoIP and why you should consider it? To compete effectively in the eWorld, a decent businesses infrastructure MUST HAVE two essential components: A High-speed Internet connection and a sophisticated phone system.

Up until now, to build a solid infrastructure, small businesses had to spend lots of money for having multiple phone lines, perhaps an 800 line, fax line, credit card machine, to name a few. These days the ONLY essential component to worry about is having a reliable high-speed Internet connection. Connectivity can be addressed with either cable or DSL service (typically 0 per month) through cable providers such as Comcast, RCN, etc. and DSL can be provided through the Verizons of the world. The good news is that with the arrival of VoIP, there is no need to pay a dime for multiple phone lines, any phone system (PBX), any local/long distance calls, phone maintenance, etc. At 30% to 50% less than the cost of a typical phone system, a VoIP system will provide a more sophisticated system with increased functionality than any analog phone system. It offers an enterprise-level system that was affordable ONLY by fortune 500 companies. Now small businesses can compete like big corporations at a fraction of the cost!

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Small businesses are beginning to realize that IP-based phone system streamlines their communications needs and their call flow in ways that was not possible a year ago. As a result they can improve the customer experience and combined with wireless IP communications, employees can become completely mobile. The beauty of it is that IP enables the phone to be anywhere - this is a perfect solution for companies with remote/satellite offices who wish to have one uniform phone system for all employees regardless of their location.

There's a whole list of benefits unlocked by VoIP beyond the obvious. One of the most important advantages of using VoIP is reliable continuity. Imagine having a system that can stay operational through the Sept. 11 attacks in New York, or the August blackout and a whole list of building failures by the central phone system. In a typical VoIP system the main elements of the network are offsite, they're automatically protected from these sort of issues. Another benefit is, unlike a traditional phone system [Time-Division Multiplexed TDM], where the environment is a common point of failure, in a VoIP it is very easy to put in redundancy in which all clients connect to the outside world by more than one path. This guarantees phone connectivity and no call is ever lost.
IP telephony lowers the costs of communications system tremendously while increases productivity in more ways than one. Consider a world where ALL communications, including eMail, voice messages, conference calls, and/or even wireless devices can be integrated through a single system where employees, no matter of the location, can be contacted. For companies with multiple locations, VoIP system can eliminate the need for several receptionists - which is growing in popularity.

The benefits of VoIP are endless. It eliminates the need for having an expensive PBX system; it saves time and resources associated with the maintenance & supporting such systems; it removes the hassle of dealing with phone companies; on and on ... while offering a superior phone system at 30% to 50% of the cost.

Reduce Operating Costs, Gain efficiency, and Compete Effectively with VoIP

About the Author: Hadi Shavarini is the co-founder of Blue Robin Inc. – an eBusiness Infrastructure company located in Waltham Mass. He can be reached at hadi@bluerobininc.com

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Tuesday, August 30, 2011

Life Long Learning - The Quest For Knowledge, Or the Stimulation of Growth?

"Why are we here?"

"To discuss education."

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"Who wants to talk about that? Everything has already been said."

"Very little has happened."

"So why are you here?"

"To discuss the waste of children's lives. Every child grows up in school. He spends 10 to 20 years in that environment. He is there when he is most open to new experience and least burdened by the practical responsibilities of existence. And the results are very meager. Something is wrong with the whole operation."

"That's easy enough to say. What would you change?"

"I would emphasis education for growth rather than for knowledge." (Mann 1972).

From the moment we come into this world and take our first breath, learning is instinctive. As we grow, the world around us unfolds and new experiences ranging from intrigue and excitement, disappointment and fear, wet our appetites and feed our desire for more learning. As we grow older, life delivers a remarkable variety of complications and challenges and places us in environments over which we have little or no control. It is partly the way in which we fail; cope; conquer; or progress and learn that shapes our development. The society in which we live and the support we have available through our network of parental; family; peers; teachers; and mentors also facilitates our growth. Life long learning in a learning society is an aspiration which, as we will see later, is sadly not available to all, but those who grasp it, regardless of the constraints in which they live, win the opportunity to reach their full potential.

"Does some reader say, why should you touch this incident? And I answer, I have a library now of about three thousand volumes...; but in that first purchase lay the spark of a fire which has not yet gone down to the white ashes, the passion which grew with my growth, to read all the books in the early years I could lay my hands on, and in this wise prepare me in some fashion for the work I must do in the ministry.... I see myself in the far away time and cottage reading, as I may truly say in my case, for dear life. (Robert Collyer b.1823)

Rose (2001) is seeking to demonstrate that the power of reading at such an early age sustained Robert Collyer through his childhood, into his working years as a minister and the hunger remained in retirement. The catalyst? Simply the moment when, as a child labourer in a linen factory, he chose to pick up his first book, 'The History of Whittington and his Cat'. This would suggest a strong argument to place the responsibility for lifelong learning in the hands of the individual, regardless of their circumstances. However, an opposite view is eloquently put by Paulo Freire, a Brazilian educator and political philosopher, who was born into poverty.

"I didn't understand anything because of my hunger. I wasn't dumb. It wasn't lack of interest. My social condition didn't allow me to have an education. Experience showed me once again the relationship between social class and knowledge."

The twentieth Century has heard many debates calling for education to be freely accessible to all citizens as an integral lifelong process. (Yeaxlee, 1920, 25). As we will discuss later, however, the issue of class status can have a significant impact on the individual's opportunity to reach their full potential.

Field (2000), identifies that the debates concerning lifelong learning took on a global perspective when educational representatives of the inter governmental bodies of the United Nations Educational, Social and Cultural Organisation (UNESCO) and the Organisation for Economic Co-operation and Development (OECD) commissioned Edgar Faure, the former French Prime Minister to produce a report entitled 'Learning to be' in 1972. This was the start of transformational reform in education in many European countries. The report highlighted that education should be structured in such a way that it is made easily available for all individuals, for their whole life and that this would mean addressing social concerns of health, culture, environmental considerations and inclusion.

At the beginning of this essay, two educational issues were contrasted. The quest for knowledge, or the stimulation of growth? However, over the last thirty years a third element has crept in and clouded the direction and conclusions that our first two speakers may have followed. The impact of competition. The OECD began to influence a view that education should be tailored in terms of human capital, linking the need for governments to invest in life long education with the output being the creation of a workforce, sufficiently skilled to deliver economic prosperity. If the economy prospers, so will the individual.

The European Commissions white paper on education in 1994, highlighted the threats and opportunities of globalization, rapid and unprecedented development in information technology and science and the increasing role of Japan, U.S.A. and China in the world economy.

"Preparation for life in tomorrow's world cannot be satisfied by once-and-for-all acquisition of knowledge and know-how..... All measures must therefore necessarily be based on the concept of developing, generalizing and systematizing lifelong learning and continuing training" (CEC 1994, p16, 136)

Another white paper produced by the Commission of The European Communities identifies that internationalization of trade and information technology will have major consequences for the skills needed in the global economy. The future and competitiveness of individual countries and indeed, collectives such as Europe, will become increasingly uncertain if they are unable to upskill the population.

"Europe is faced with a situation in which its success in terms of economic growth is not matched by an equal capacity to create jobs" (EC 1996 p5).

Lifelong learning is seen as the answer to the problem. Programmes such as Leonardo da Vinci, Socrates and Erasmus are designed to deliver inclusive educational policies and create opportunities for all areas of society to embark on the learning journey.

The UK Government white paper on Further Education, published in March 2006, accepted the main recommendation from the Foster report 'to help gain the skills and qualifications for employability'. It also stated, however, that 'this strong focus on economic impact does not come at the expense of social inclusion and equality of opportunity - the two reinforce one another'.

Coffield (2007) holds the view that Further Education in the UK has been driven to deliver only the former, to the cost of the latter. In his article 'Are we on the right Road?', Coffield highlights the positive improvements to education under the labour government, but then goes on to challenge the short-termism of their policies and the precarious journey the UK is currently taking which, without a change of culture, has only a slim chance of success.

Certainly the current UK government has done more than any other in terms of placing education higher in the agenda, by virtually doubling funding to the Learning Skills Council from £5.5 Billion in 2001-02 to £11.4 Billion 2007-08. This has engendered a diverse and flexible education system, responsive to educational needs and demands, allowing local innovation and second chances for the disaffected, with significant provision in FE from level 1 to 3. There are a number of excellent partnership programmes with employers and a network of Sector Skills Councils which meet the majority of employers' current and future needs. There are reported high levels of satisfaction amongst student faculties and there is good career mobility. There is also a marked improvement in the provision and use of adult and community education, helping to increase social cohesion. Fundamentally there is a wealth of knowledge, enthusiasm, passion and desire in the teaching profession which has delivered all of the above.

On the downside, however, there are real concerns being voiced from many quarters that the UK educational policies are underwritten by one sole overriding objective that, in order to maintain our competitiveness and prosperity in the world economy, the population must be 'given the skills and qualifications for employability'. The UK is performing badly in compulsory education, ranking 24th out of 28 OECD Countries, with a participation of 76% of 17 year olds and 23,000 children leaving school in 2006 without a single GCSE. With the emphasis on the need for employable qualifications and schools being league tabled to deliver, systems of testing knowledge and performance goals, rather than learning growth in schools, are leading to lower levels of self esteem and reducing levels of effort by the less successful students (Black et al 2002). At present 56% of 16 year olds are leaving school with 5 good GCSE's. That means that 44% are leaving falling short of the recognised benchmark that has been established to reach the minimum standard necessary for employability, or indeed further hierarchal learning in Higher Education. However, a good plumber does not have to know algebra or the works of Shakespeare, so one could argue that the percentage leaving with 5 good GCSE's has little relevance to the standards of employability except for those entering white collar employment. We don't need all our dustmen to have 5 GCSE's. If they did, perhaps they would be doing something else. Education only fails when an individual is cleaning a toilet, who has the capacity to be a rocket scientist. Coffield reports that:

"Educational policy continues to be based on three underlying and damaging assumptions: first, that 'our future depends on our skills (Foster); second, that in all matters concerning vocational education and the skills strategy it is appropriate 'to put employers in the driving seat'; and third, that market competition is essential to make providers efficient and responsive. All three of these assumptions have been roundly criticised for almost 30 years, but they continue to appear"

Looking at these three issues in turn, in 2005, Tony Blair claimed 'A Country such as Britain in the 21st Century will succeed or fail by how it develops its human capital'. But this rather short sighted, one dimensional, liberalist view is driving education more down the road of exclusion, rather than inclusion, because it has the effect of measuring the validity and success of education only by its results. The increasing emphasis on delivery is causing pressures that are having a detrimental effect on the overall education system, which is evidenced by our standing in the OECD community. Even where the output is good, graduates in recent years have faced increasing competition from well educated and professionally trained graduates from countries such as China, India and as recent as Poland and are falling short of the standards they have attained. Coffield is scathing in his assessment of the treatment of teachers and the teaching profession, but perhaps the change of view from Tony Blair 'We will ensure that the workforce can implement what they are asked to do', to the view expressed by Gordon Brown, 'To build trust, we must also listen more, hear more and learn more', will result in more engagement of the teaching profession and more teacher and student led improvements in UK education over the coming months.

On the second issue of workplace learning and the role of employers, The Times Educational Supplement recently reported that 'Employers have failed to back the Governments drive for a better skilled workforce'. Employers have demonstrated that they do not want the responsibility by failing, in the main, to train their workers. Perhaps this is because there is a greater demand at present for unskilled labour and employers in the UK now have the luxury of the overseas graduate market to pick and choose the best candidates. Furthermore, a survey of adult education participation produced in May 2007 by Niace, the national organisation for adult learning, reports:

"With 500,000 fewer adults in study now, compared with a year ago, the survey suggests the Train to Gain scheme, which compensates employers for money spent improving the basic skills of the workforce, is missing the mark."

Looking at one of the UK's largest business operations, The Royal Bank of Scotland Group, there is no overall corporate strategy to support the Governments initiatives, whether they fall under the guise of Train to Gain, Skills for Life or the 14-19 agenda. There is no work taking place at present to look at supporting the Business and Finance Diplomas due to be launched in 2008. Internally, training is left to local managers who are responsible for improving the performance of their staff, developing their skills and preparing individuals for future roles and responsibilities. With a lack of central co-ordination, this unfortunately results in huge differentiation in the quality of 'local' training and no synergy within the company. Hence it would be difficult to see how this organisation, which consists of approximately 30 different companies worldwide, (some of whom have Investors in People status and others who do not) could become engaged with Government sponsorship without a more centralised, co-ordinated approach. To its credit, the Bank does offer employees a vast range of training support schemes, both internally and in support of external qualifications such as MBA's and degrees, but this is on the premise that individuals take responsibility for their own development and apply for the schemes that are available. The mantra 'if it's to be it's up to me' applies to the upskilling of the workforce in this organisation.

Large companies like the Royal Bank of Scotland have no real incentive to further the education of their employees; by paying well they will always get the best candidates available in the market place and the competition for progress within the company will ensure that the individual takes responsibility for their own development.

More is certainly asked of us now than ever before, with targets to achieve, efficiency measures, tight deadlines, high reported levels of stress, longer working hours and understaffing. As employers relentlessly seek to outperform their competitors and drive short term results, they appear to have put aside the investment in training and placed the onus on the individual to develop themselves in their own time. I would argue that this complacency has filtered through to large numbers of employees, who have not sought to develop themselves, often using the excuse of not having sufficient time to do so. Could the distractions of multi-media, internet, game consol's and addictive, repetitive, non-educational television be to blame? Has the welfare state encouraged people not to strive for an education as they know that they will be looked after even if unemployable?

"If there is learning, there is also non-learning. People often fail to learn, or actively resist learning.... Consider the smokers... If there is education, there is also mis-education." (Foley, 2004).

To gain more buy in from UK employers and employees, perhaps the Government should reconsider leaving the question of lifelong learning and training in the workplace to the sole discretion and complacency of employers. In this respect, they could take a leaf out of the book of the French government, who operate two tax exemption schemes; the apprenticeship tax (0.5% of payroll) for initial training and the training tax (1.5% of payroll among enterprises having ten or more employees, 0.15% among those having less), used primarily to finance lifelong learning of enterprise staff. The focus has shifted from general education and cultural development of staff towards continuous education and training for employment. All companies benefit in proportion to the number of employees they have. The scheme has led to increased training expenditures that surpass the total amount of taxes paid by enterprises.

The third point regarding the need for competition to make providers efficient and responsive, by it's own inference, directs educational establishments towards being seen as successful educational providers. This perception can easily be manipulated by selecting only those candidates with the potential and motivation to succeed. Thus we have a legacy of schools expelling poor performing students to avoid an adverse effect on their league table results and Grammar schools and Universities operating strict selection criteria that 'guarantees' their success, often leaving Further Education to pick up the pieces. All the time league tables measure knowledge attainment rather than learning growth, this element of elitism in education is creating the legacy of widening the gap between the learning have's and the learning have not's,

The point is argued more strongly by Paulo Friere whose Pedagogy of the Oppressed is currently one of the most quoted educational texts (especially in Latin America, Africa and Asia).

Submerged in reality, the oppressed cannot perceive clearly the order which serves the interest of the oppressors whose image they have internalized. Chafing under the restrictions of this order, they often manifest a type of horizontal violence, striking out at their comrades for the pettiest of reasons; the oppressed feel an irresistible attraction toward the oppressor and his way of life. Sharing this way of life becomes an overpowering aspiration. In their alienation, the oppressed want at any cost to resemble the oppressor, to imitate him, to follow him. This phenomena is especially prevalent in the middle class oppressed, who yearn to be equal to the eminent men of the upper class. Self-depreciation is another characteristic of the oppressed, which derives from their internalization of the opinion the oppressors hold of them. So often they hear that they are good for nothing, know nothing and are incapable of learning anything that they are sick, lazy and unproductive, that in the end they become convinced of their own unfitness."

This opens the question as to whether the class societies in which we live have been founded as a form of eco-system, whereby those at the top of the food chain, ie the upper class and some elements of the middle classes, can only exist comfortably as long as there are lower classes to serve their needs. Someone needs to be there to collect the rubbish and deliver the harvest. Disney eloquently demonstrated this type of society in the film 'Bugs Life'. Williamson (1998) quotes Salman Rushdie in this respect:

"Those who do not have the power of the story that dominates their lives - power to retell it, rethink it, deconstruct it, joke about it, and change it as times change - truly are powerless because they cannot think new thoughts"

Freire puts it in his own omniscient style:

"There is another fundamental dimension on the theory of oppressive action, which is as old as oppression itself. As the oppressor minority subordinates and dominates the majority, it must also divide it and keep it divided in order to remain in power. The minority cannot permit itself the luxury of tolerating the unification of the people, which would undoubtedly signify a serious threat to their own hegemony. Accordingly the oppressors halt any method (including violence) any action, which in even incipient fashion could awaken the oppressed to the need for unity. Concepts such as unity, organisation, and struggle are immediately labelled as dangerous to the oppressors for their realisation is necessary to actions of liberation."

Today this is a global issue and surprisingly little has changed in peoples attitudes since the 18th Century which saw many examples of the unease felt by the educational middle classes, who according to Rose (2001) 'found something profoundly menacing in the efforts of working people to educate themselves and write for themselves'. How true this remains in many countries in the world today and indeed, one could argue, in the very fabric of our current state education system. Do we really cater for all and do all we can to widen participation and include the lower classes? Class culture is still a feature in British society as well as on a world-wide scale, creating inequality, eroding self confidence, holding people back and depressing the further development of society.

Returning to Friere, however, he identifies that within each person lies an instinctive hunger and desire to better themselves and it is this overriding factor that links the issue of lifelong learning back to every learner and keeps the debate alive. To those that overcome all the obstacles, the world can become their oyster. Employment can certainly be one motivating factor to get people to make the most of educational opportunities, particularly those who are open to exploring future prospects and gaining new skills and qualifications that will enhance their lifestyle, self worth and identity. Coare and Thompson (1996) have collated a series of diaries from learners which explain that:

"a tentative first try at adult education has awakened a hunger for learning which may be fired by the thrill of mental and physical stimulation and new skills, or by the companionship and pleasure of learning as a group."

Lifelong learning, however, is not just limited to the world of schools, colleges, universities and the workplace. It goes much deeper and broader into the fabric of society.

"One of the strongest themes to emerge from the diaries is that lifelong learning requires a deep routed learning culture - embedded in institutions and workplaces, in homes and communities and in our hearts and minds - which will support people to overcome the obstacles preventing access to, or participation in, adult education."

Coare and Thompson include the story of Sue Townsend, who encapsulates my generation when she paints a picture of a 15 year old who couldn't wait to leave school and become a sophisticated adult with huge dreams of living a comfortable, fulfilling life. Then hitting the ground of reality with the legacy of no qualifications; a resultant low paid job; an attempt to make up for lost time with night school; abandoned when falling in love and later in life feeling the pull of further/higher education:

"I sometimes think that learning is wasted on the young. They are contained in these places called schools at exactly the wrong time. Their bodies and minds are too fidgety to concentrate on things like demography of Bolivia. It's adults who benefit most from education.... We actually enjoy the learning. We are motivated. I know many people whose lives have been completely changed since they became an adult learner. From those who have learnt basic literacy skills, to others who have taken degree courses. Its an extremely harsh world out there. Jobs are going, more computers are coming. But the people who are studying Cantonese at night school are, I would say, in with a chance."

The issue of lifelong learning dominates discussion and debate concerning the foundation and direction of continuous education from the cradle to the grave. What's needed is a solid partnership between citizens, teachers, employers and government bodies, nationally and globally for all parties to be fully engaged in and take ownership of educational opportunities that further the development of growth first, knowledge second, put aside the obstacles of class and harness the benefits of competition.

The challenge facing education today is arguably not too dis-similar to the challenges faced by the UK National health service - the more investment, effort and advance that is made, the quicker the speed of intellectualisation, development, global demand and human need. Thus the dichotomy in the question - is the learning gap closing or widening? Williamson (1998) quotes Richard Hoggart who noted that we now live in a society:

"whose members are insufficiently educated for its complexities, educated only to the level at which they may be exploited"

However, the demand and desire of humanity for humanisation and the thirst for knowledge and growth, keeps the educational debate alive and it is through this debate that people develop new views and learn more about themselves in the world. The more we know, the more we realise we don't know and the greater our desire to grow. So much can be done to stimulate and widen peoples desire to learn and grow and break down the barriers that exclude people from learning. However, as Williamson (1998) puts it, closing the gap between the learning rich and the learning poor will need to:

"Lead to fundamental changes in the organisation of society itself and its structures of inequality and power. New opportunities for learning presuppose a new kind of society to sustain them and the political will to open them up. The challenge for political leaders is to have the courage to work for these ends, knowing beforehand that they cannot predetermine what use people will make of their new found knowledge and ideas."

This represents an exciting thought for those who may feel stifled and "oppressed", ie. all of us ants, but perhaps too scary a journey for the grasshoppers in power to take. What is very exciting about lifelong learning, however, is that somewhere in the world right now, a youngster is about to pick up their first book and young minded 85 year old is about to log on to a PC for the first time in their life.

Life Long Learning - The Quest For Knowledge, Or the Stimulation of Growth?

Simon Teague

DISNEY ENTERPRISE

Disney Princess Backpacks

Disney has created or caused the animated characters that have become extremely lovable over the years. These characters range from animals such as Mickey Mouse, mythical creatures such as the beast from Beauty and the Beast or the Disney Princesses. This article will look at the product the Princess Backpacks. We will look at the different styles that are available as well as some other information related to these extremely popular school backpacks for kids.

disney couture jewelry

The main Disney princesses that can be found on these backpacks are Ariel, Belle, Cinderella, Jasmine and Snow White. These princesses have all starred in their own movie and they have become popular figures in the world of fairytales. Many little girls are drawn to these cartoon characters due to the life they lead in the cartoons. Little girls often want to be like the princesses that they see on television and they will purchase whatever merchandise has their likeness on it. It is for that reason that the Disney Princess Backpacks are so popular among little girls.

DISNEY

The Princess Backpacks are available in various different designs, but they are all designed with little girls in mind. Generally pink is the main color of these backpacks. Other colors are available, but they are not as popular. These bags will feature the Disney princesses either together or separate. There are various combinations with some together like Ariel, Jasmine and Cinderella or all of the others. The grouped Princesses are much more popular than the single ones.

The Disney Princess Backpacks are available in different styles. The most common are the backpacks that have shoulder straps which allow it to be carried on the back. They are simple and often have different pockets to carry the accessories that are needed for school. Another popular design style is the Princess Rolling Backpack. These rolling bags come with a handle and wheels which allow it to be pulled quite easily. Some of these rolling backpacks also come with accessories such as lunch bags and water bottles. Most parents like these types of bags for their kids as they are much easier to carry around. Because the bags are slightly bigger than regular backpacks, the design is much more prominent. The Princess Rolling Luggage is also another popular option. This is for the kid who is on the go and travelling. They have a much bigger space and still contain the Princess design that they love.

These backpacks are extremely durable as they are designed with children in mind. The price for these bags are usually between - and it is often a good deal for parents who are looking for an inexpensive, yet nicely designed bag for their child.

The Disney Princess Backpack is a great for little girls who love Belle, Ariel, Snow White, Jasmine and Cinderella. They get their favorite fairytale characters together on their school bag. These backpacks are available in many different styles ranging from the regular, rolling and rolling luggage. If you are looking for a great school bag for a little girl, then you should highly consider the Disney Princess Backpacks.

Disney Princess Backpacks

Rebecca Dalton has a website dedicated to Disney Princess Rolling Backpacks, for more information on these backpacks please visit the website. Here you can get great deals and much more.

DISNEY

Ten Enterprise Performance Management Best Practices - Executing Phase

This article continues where we left off discussing the 11 performance management best practices in the planning phase of the Lifecycle Performance Management Model. The Lifecycle Performance Management Model is an enterprise framework that is centered on 35 best practices. These best practices span across the five phases of the performance life-cycle: defining, planning, executing, monitoring and reporting. This article is the third of a series of five discussing the performance management best practices within Lifecycle Performance Management, and will focus on the executing phase.

The executing phase best practices involve implementing the planned activities outlined in the defining and planning phases. This is where we develop metrics, align performance to organizational objectives, identify cross-functional processes, and integrate data. During the executing phase the performance management team must maintain a climate of open communication with business unit liaisons and executive management, as this is where executive goals are transformed into action.

ENTERPRISE PORTAL

1. Employee Performance Management

Employee Performance Management is the systematic process by which an organization involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of agency mission and goals. The Employee Performance Management process includes planning work and setting expectations, continually monitoring performance, developing the capacity to perform, periodically rating performance in a summary fashion, and rewarding good performance. Functions within employee performance management are recruit and hire management, compensation management, incentive management, goals management, learning management, competency management and performance measurement.

2. Information Services Performance Management

Information Services Performance Management is the practice of measuring and monitoring information systems and services and aligning them to organizational goals and objectives. Information Services Performance Management involves supporting employees and customers, aligning business unit objectives to system capabilities and performance, communicating IT planning and performance data in a way that is useful to business unit management, and adapting to growing complexities and constant change.

3. Process Management

Process Management is a series of actions taken to identify, analyze and improve existing processes within an organization to meet new goals and objectives. Process Management involves identifying key business processes and aligning the results of these processes with the strategic goals. Lifecycle Process Management consists of baselining the current environment, identifying critical success factors, redesigning inefficient or ineffective processes, automating processes, identifying process metrics, and training employees on cross functional process.

4. Data Integration Management

Data Integration Management is the practice of gaining business value from information assets through the effective use of data management technologies and best practices. Key components of Data Integration Management include data integration, data quality, database management systems, data warehousing and enterprise information management. Data Integration Management enables an organization to secure a single, accurate, corporate view of key information.

5. Performance Metrics Management

Performance Metrics Management is the process of identifying quantifiable, results-driven metrics that enable informed decision making and encourages improved service delivery. Performance Metrics Management involves understanding the business and complexities of the organization, focusing on the desired outcomes, involving all participants for consensus and buy-in, ensuring that formulas and logic are valid, and storing performance results in a centralized location for easy access.

6. Performance Alignment Management

Performance Alignment Management facilitates the translation of business and functional priorities into strategy. Performance alignment consists of aligning corporate strategy to four areas: division/departmental, workforce, financial and resources. Ultimately, Performance Alignment Management develops a performance strategy that feeds strategic alignment, reflects organizational priorities, and leads to successful execution of organizational goals and objectives.

7. Cross-functional Process Management

Cross-functional Process Management is the process of breaking down functional siloed thinking and building the organization around core processes rather than specific functional areas. Cross-functional Process Management focuses on those major processes which require support from multiple functional support groups. Ultimately, a well managed cross functional process enables performance tracking throughout each of the functional "hand offs" and weak points within a major process are identified and corrected.

8. Systems Management

Systems management is an automated event management system that proactively and reactively notifies system operators of failures, capacity issues, traffic issues, virus attacks and other transient events. The tools allow monitoring of system status, performance indicators, thresholds, notification of users, and dispatch of trouble tickets. Systems Management provides optimal system performance, quicker resolution of problems, and minimizes failures. Automated solutions are used in support of distributed computing operations processes and policies for performance and failure detection and correction, as well as optimization.

9. Change Management

Change management is the procedure, policies, and tools established to monitor organizational assets to assure that unauthorized changes are not being implemented. It also affirms that a database of changes is available so that changes can be easily recognized during troubleshooting activities

10. Procurement Management

Procurement Management is a set of policies and procedures to manage the procurement process. Procurement Management does not necessarily designate that all procurement personnel are centralized in a single location; rather it involves the development of a common set of procurement policies and operating procedures, pooling of information about requests, vendor contracts, asset data, industry information, and qualified procurement skills to ensure the pieces required to get a cost effective deal are properly considered. As well, centralized procurement assures that standardization rules are in compliance.

Ten Enterprise Performance Management Best Practices - Executing Phase

About the Author

Victor Holman is a performance management expert who helps organizations reach performance goals through best practice analysis and implementation and custom enterprise performance management products and services. His performance management frameworks and methodologies can be viewed at [http://www.lifecycle-performance-pros.com/index.php/methodologies.html]

His Organizational Performance and Best Practices Analysis [http://www.lifecycle-performance-pros.com/index.php/opbpa-full.html] measures how well organization's utilize the key performance activities that drive organizational success and identifies cost savings opportunities and the critical path to reaching organizational goals. The Lifecycle Performance Management Kit is complete with step by step guides, frameworks, templates, videoseminars, presentations, performance metrics, and more.

For a FREE performance management kit, visit the Performance Management Portal. Contact him personally at victor.holman@lifecycle-performance-pros.com.

ENTERPRISE PORTAL

Monday, August 29, 2011

Disney World Prices - Can You Afford a Disney World Vacation?

Finding the right Disney World Prices for your vacation is not easy until you decide what type of vacation you want. Disney has enough theme parks, hotels, and restaurants to fill up several vacations. Before you look for prices, you need to know what you want to do.

disney couture

If a theme park is in your vacation plans you also need to think about the rest of your vacation. Where will you eat? Where will you sleep? Even if you don't think you'll want to sleep, you really need to!

DISNEY

A Disney World vacation will probably involve buying tickets to one or more of their theme parks. Finding prices for Disney theme park tickets is not easy. At least for the one day type of ticket. But, if you're planning a vacation in Orlando, you'll probably want a multi-day Disney ticket.

How many days will you be visiting the parks? What parks will you go to? You need to consider these questions before buying tickets.

Are you going to stay at a Disney World Hotel? You probably should. There are a lot of advantages. You can use Disney's transportation system. You get extended hours at the parks. And you can purchase a Disney Dining Plan. The Dining Plan can save you a lot of money.

The Disney Dining Plan is offered in six different varieties. Plans that feed your hungry teenager and plans that feed your need to wine and dine while you're on vacation. Disney will offer great discounts to you just for buying your food before you arrive. Do a little planning and you can save a lot of money.

Your Disney vacation will not be cheap. Disney World prices have never been considered low, yet the value of the Disney experience has never been questioned. Plan ahead and get the most for your money.

Disney World Prices - Can You Afford a Disney World Vacation?

Read more about Disney World Prices [http://discountdisneyparktickets.com/disney-world-prices/].

[http://discountdisneyparktickets.com/disney-world-prices/]

DISNEY

Disney Princess Products

Are you searching for Disney Princess Products? If so, you can acquire a variety of interesting items that are sure to please any little girl.

disney princess

There are such a wonderful selection of household and leisure products which incorporate popular television and children's book characters. For example, you can get a great choice of Disney Princess Products such as dvd's, videos, books, bedding, clothing, movies, games, toys, posters and accessories that portray the characters in an entertaining way and they encourage children to look after their toys and other products.

DISNEY

Does your child have a favourite Disney princess? All the princesses seem to appeal to children which is due to their gentle and considerate personalities as well as their exquisite appearance.

Since every little girl dreams of being a princess it is possible to achieve this by purchasing a range of Disney Princess products to help create an environment that includes some of her favourite characters. Such items can be purchased in many stores and also in various places online such as Amazon, at the click of a mouse.

When purchasing items for your little girl, it is a great idea to add items that will blend in well with existing products such as an elaborate item of Princess clothing that can be added to brighten up and add interest to her other clothes.

However, it is recommended that you do a thorough research of the various types of items available so that you can come to a decision with regard to choosing the right type of Disney Princess Products for your little girl.

Disney Princess Products

You can get more information about Disney Princess Products including a variety of characters at Andrea Scott's website at www.Characters-and-products.com.

DISNEY

How to Create Multiple Routes to Market For Your Training, Coaching, & Consulting Enterprise

Create Multiple Routes to Market

There are two kinds of business model: The diving board theory of business and the parthenon theory of business. Almost every business..... operate(s) using the diving board model. It has one primary method which is generating 90 or 100% of the revenue. The parthenon method, on the other hand, has different pillars each of which is a revenue generating activity. If you can move your business from the diving board model to the parthenon model, you will no longer be dependent on that one primary activity. Ironically, that one activity will actually improve as all the other activities will reach out and impact that activity. If each pillar adds a mere 10% to your business, the overall effect will be geometric.

ENTERPRISE PORTAL

Jay Abraham

When I heard about the parthenon method I began to wonder how to create multiple pillars or multiple routes to market. Here is the process that I created:

Step 1: Brainstorm Ideas

A good starting point is to aim for half of your routes to market to be online and half to be offline. Begin by simply brainstorming possibilities. You may end up with a list that looks something like this:

Online routes to market

social networking site web site micro blogging site email online networking site blog

You may begin to find out which social media is used by people in the market you are aiming for and do some additional research to identify your market precisely. A good idea is to use a keyword research tool on the internet which will tell you what search terms potential buyers are keying into Google. One of your routes to market may be a web site that contains the key word that you are aiming for.

Offline routes to market

magazine advertisements radio networking shop joint venture direct mail

Step 2: Research which Route to develop first

Consider: Where do people in your market get their information at present? Do they read particular magazines, go to specific web sites, read particular forums or blogs, do they go to exhibitions, is there an exhibition for your stuff, do they go networking, do they watch particular tv programmes, how old are they, where do they live, what clubs do they belong to? Then choose two or three routes to market to start with and...

Step 3: Develop your message

Put yourself into the position of your client or potential client and see the world through their eyes. What do they identify with? What is their worldview? How can you associate with their experience, beliefs and values? You may need to vary your message for each medium.

Step 4: Take one route at a time

Get each route to market working before you move on to the next one. How will you know that a route to market is working? Well you may create criteria for each route to market so that you will know when it is working and track where your business is coming from.

Step 5: Keep on going until you have 10 routes to market

You may find that you need to chop some and add others as one thing that used to work stops working or does not yield the results that you anticipated. Keep on going until you are getting the response that you want. Enjoy.

How to Create Multiple Routes to Market For Your Training, Coaching, & Consulting Enterprise

Graham Constantine from Whole Being is an NLP Trainer and with his partner Claire Towers he specialises in helping Graduates who are unemployed to make the transition from education into employment or setting up their own business or volunteering or work placement or further education. Go to http://www.nlpbusinesspractitioner.biz to get more information on how to transform your business.

ENTERPRISE PORTAL

Sunday, August 28, 2011

What Are Disney World Park Hopper Passes?

Here in beautiful Central Florida there are many Disney adventures to embark in everyday. From the Magic Kingdom to Hollywood Studios, Blizzard Beach and Typhoon Lagoon to Epcot Center and Disney's Animal Kingdom, there is a smile waiting for whatever Disney fantasy you and your family take part in.

disney couture

Magic Your Way
To make things easy on families as they venture into Orlando, and Lake Buena Vista, Walt Disney World has created Magic Your Way Tickets. Magic Your Way Tickets allow guests to visit any park of their choosing on a given day, thus removing the restriction of having to go to a specific park on a specific day. Disney and other ticket brokers offer discounts based on the number of days you plan to visit Walt Disney World. The dates range from 1 day to 10 days. The average price per day for a 7-day Magic Your Way Base Ticket is less than half the price of the same single-day ticket.

DISNEY

Families using Magic Your Way Passes are welcome to change their plans day-to-day as things such as weather, sickness, travel and other detours may force you to change them. Having this flexibility will keep your family happy and excited to visit the many area attractions, shopping and theme parks in the I-Drive, Kissimmee and Disney areas. Disney knows that Central Florida has more to offer than Disney, so having the reassurance that you can skip a day and come back tomorrow will ease a family's mind when planning their summer vacation.

The Park Hopper
Adding the word Hopper to your ticket introduces a whole extra level of Disney adventures to your vacation. With a Magic Your Way Hopper Pass you now have the flexibility to roam from park to park within a given day. Start the morning off at the Magic Kingdom, get some Mickey money and visit Jack Black on Pirates of the Caribbean. Take off for lunch and ride the Tower of Terror at Hollywood Studios and wind down the day with some wine and dining from around the world at Epcot Center. This is all made possible with the Hopper Pass. One pass, all 4 parks.

For those that don't want to miss a thing, but are cramped for time, the Park Hopper works great for middle of the week trips when the parks are less crowded and let you cover more ground quickly. Although I do not recommend it, all 4 parks can be done on a Tuesday, with some running shoes, some water bottles and a master plan to get from point A to point B as fast as possible.

The Magic Your Way Hopper Passes are available to vacationers by the day, with discounts for multiple day purchases. If you decide to go to multiple parks in the same day, it is suggested you use the Disney Transportation system to get back and forth.

On a side note, the Magic Your Way Hopper Passes do not include any of the Disney water parks, Disney Quest, Pleasure Island or special venues. Those tickets do need to be purchased on their own.

The next time you decide to visit us here in Central Florida, try the Park Hopper Pass and see what kind of adventures come your way. Enjoy your summer.

What Are Disney World Park Hopper Passes?

Find great Disney Tickets including the Magic Your Way and Park Hopper Passes at Florida Orlando Tickets.
http://www.floridaorlandotickets.net
http://www.floridaorlandotickets.net/ccp0-catshow/76-DISNEY-S-Magic-Your-Way-PARK-HOPPER-Pass.html

We look forward to seeing you on your next vacation in Central Florida.

DISNEY

Walt Disney Cruise Line

Disney Cruise Line has been involved in the cruise industry since 1999, when they desired to create an honest-to-goodness family cruise experience. They were an innovator in this regard, as prior to that time most cruise lines were centered on the experience of adults on board. By entering the market with a family-friendly focus, Disney Cruise Lines has initiated a new era in the industry.

disney channel

The change effected by Disney's entry, however, hasn't been limited only to kid-friend options. For example, they were the first to build a ship on which a majority of the staterooms offered a balcony. The staterooms were also significantly larger than the industry average and, in a move that especially benefitted families with small children, instituted a bathtub in most staterooms. All of these changes became the new industry standard for subsequent cruise ships from all lines.

DISNEY

Beyond that, though, there were numerous other changes that allowed Disney's ships to best accommodate families. Of course you'll have the themed restaurants, and Disney characters making cameos all during the cruise. There are also areas designed specifically to entertain children of all ages, with areas ranging from nurseries for toddlers all the way up to teens-only hangouts. Not only will this make your cruise memorable for children; it will also keep Mom and Dad happy by allowing for some free time from the kids!

The Walt Disney Cruise Line ships all offer some of the best things that you'd expect from any cruise ship as well. Of course you'll tour some of the world's most beautiful seas - you can choose from a variety of attractive destinations. You'll also enjoy an all-inclusive vacation complete with excellent dining, shows, activities, pools, and more. And don't worry, every Disney ship offers some "adults-only" areas that you can escape to when necessary.

As mentioned above, Walt Disney Cruise Line offers departures from several ports of call. Options include the Mexican Riviera, Hawaii, Alaska, and the Mediterranean. And like most large cruise lines, Disney offers a tour of the Carribean and another to Bahamas.

The latter two are among the most popular, largely because they include a stop at Disney's private Bahaman island, Castaway Cay. This idyllic paradise is just what you might expect of a perfect private island. You'll beautiful verdant forests with lush foliage, bordering on miles of immaculate beaches and ending at the crystal-clear oceanfront. And just like the ships that visit the Cay, this island has several areas designated for different age groups including families-only, teens, and adults.

Whatever your preferred destination, Disney's lines likely have something to offer you and your family. The options are seemingly endless, however, so careful planning in advance will help you get the most out of your vacation dollars.

Walt Disney Cruise Line

Check out this site for more Disney Cruise Tips:
disney-cruise-tips.com/

DISNEY

11 Enterprise Performance Management Best Practices - Planning Phase

This article continues where we left off discussing the eight performance management best practices in the defining phase of the Lifecycle Performance Management Model. The Lifecycle Performance Management Model is an enterprise framework that is centered on 35 best practices. These best practices span across the five phases of the performance life-cycle: defining, planning, executing, monitoring and reporting. This article is the second of a series of five discussing the performance management best practices within Lifecycle Performance Management, and will focus on the planning phase.

The focus of the planning phase is to start the buzz and get your organization prepared for the cultural changes that will take place during your successful performance initiative. Best practices in the planning phase enable you to gain employee acceptance into the performance initiative and put employees into a high performance mindset. They also include base-lining current performance and setting future goals, breaking down functional barriers, identifying key processes that drive business success, and ensuring a successful performance management implementation through training.

ENTERPRISE PORTAL

1. Employee Acceptance Management

Employee Acceptance Management is the process of gaining employee buy-in by emphasizing performance expectations from the top level down. Employee Acceptance Management involves transforming employees into a high performance mindset, communicating employee expectations and enabling them to understand the impact that their specific role has on the success of the organization.

2. Performance Management Planning

Performance Management Planning is the practice of defining the performance strategy and
prioritizing activities according to that strategy-to ensure operational alignment with organizational goals. Performance Management Planning involves planning, budgeting, forecasting and allocating resources to support strategy and achieve optimal execution. The Performance Management Plan includes consolidating, monitoring, and reporting on performance outcomes for management, regulatory, and statutory purposes. The ultimate goal of Performance Management Planning is the ability to plan and budget in real-time with dynamic plans that provide real-time feedback to everyone who is part of the process.

3. Time Management (Planning versus Implementing)

Planning is an essential item on the critical path of every project. Our studies have shown that cutting corners on planning can triple the cost and time to implement enterprise level projects. Planning requires adequate information about the current and target states and accurate estimates of the time and financial investments required to perform all the steps necessary for change.

Planning also involves putting together a team of committed and motivated individuals with defined team roles, outlining all tasks, assigning responsibilities, and proactively managing and mitigating risks. The planning process should include the development of a vision/scope
document so that each team member understands the project vision, goals, objectives, schedule, and risks. The planning team should allow adequate time for team members to understand, investigate, document, and communicate prior to design and implementation.

4. Leadership Development

Leadership Development is the strategic investment in, and utilization of the human capital within the organization. The practice of Leadership Development focuses on the development of leadership as a process. With the rapid rate of change in our global economy, leadership has taken on the critical role of adaptation and innovation in the workplace. As companies restructure their business processes and employees, they need solid leadership training to communicate effectively, influence others, maximize creativity, and analyze your business. How leadership is demonstrated within an organization will determine how successful that organization will be and how successful those who follow will become.

5. Employee Training

Employee training is one of the most powerful cost reduction drivers. Our research shows that the under-trained employee consumes two to six times the amount of technical support (including peer support) than an adequately trained user. Employee training should be performed on systems and applications, being careful to match the training that is delivered in relation to the employee's job. Training should include a mix of instructor-led classroom training, computer-based training, and just-in-time training to help increase user productivity and reduce support costs.

6. Staff Motivation

A motivated staff is one that will operate as a team and will pitch in when needed to solve any problem or challenge at hand. They will often exceed expectations and provide critical back up for each other. A motivated staff works harder to meet the goals set by the organization.

7. Automated Asset Management

Electronically supported life-cycle driven asset process. Automated asset management consists of electronically supported procurement, automated inventory, and centralized data repository that are available to financial, administrative, technical planners, system administrators, and the service desk. Managed data within the asset management system consists of contract terms, hardware inventory, software inventory, accounting, maintenance records, change history, support history, and other technical and financial information.

8. Systems Scalability

Systems Scalability is a technology infrastructure that can logically and physically increase in performance and capacity with continuity to meet reasonable growth and change over time. A scalable architecture contains a strategic migration plan for continuous growth and progress. Commitment to scalable architectures enables the roll-out of homogeneous hardware and application platforms across users and departments with different processing requirements, while providing technical staff with a common platform to support.

9. Capacity Planning

Capacity planning is a process by which the capacity of the network and assets is measured, compared against requirements, and adjusted as appropriate. The process of capacity planning involves mapping new initiatives to existing infrastructure, understanding the cost
dynamics of network bandwidth and storage, memory, and other system resources.

10. Enterprise Policy Management

Enterprise policy management is a managed user environment in which a network or desktop administrator can control, with rules-based logic, which applications, settings, network resources, databases, and other IT assets a user can use. This environment is defined by user ID and is not necessarily machine specific. It is typically implemented by user profiles maintained at the server and synchronized with the client device that a user is logged onto.

Enterprise policy management precludes the user from making changes to the system; such as introducing unauthorized software or changing settings that may cause conflict with other system resources. As well, a managed environment controls the ease of use of the desktop, providing a common set of applications and access for groups of users or individuals. In this manner, the user is presented only with the tools they have been trained on and need for the job, and assures that changes are managed. This process, integrated with a system management and change management policy, can reduce service desk calls and unplanned
downtime, as well as create a more predictable platform for system upgrades.

11. IS Training

IS professional training is critical in preparing the IS staff that are delivering support and service to users to confidently plan and implement initiatives and solutions, and resolve user issues quickly and effectively. IS professional training should be obtained for all staff members on the systems, tools, and applications that are utilized in their daily jobs. Training should include instructor-led training classes,certification courses, seminars, and computer-based training.

11 Enterprise Performance Management Best Practices - Planning Phase

About the Author

Victor Holman is a performance management expert who helps organizations reach performance goals through best practice analysis and implementation and custom enterprise performance management products and services. His performance management frameworks and methodologies can be viewed at [http://www.lifecycle-performance-pros.com/index.php/methodologies.html].

His Organizational Performance and Best Practices Analysis [http://www.lifecycle-performance-pros.com/index.php/opbpa-full.html] measures how well organization's utilize the key performance activities that drive organizational success and identifies cost savings opportunities and the critical path to reaching organizational goals. The Lifecycle Performance Management Kit is complete with step by step guides, frameworks, templates, videoseminars, presentations, performance metrics, and more.

For a FREE performance management kit, visit the Performance Management Portal. Contact him personally at victor.holman@lifecycle-performance-pros.com.

ENTERPRISE PORTAL

Saturday, August 27, 2011

Disney Timeshares For Sale - Disney Vacation Club Explained

The Disney Vacation Club has the same traditions, heritage, and values that has made Disney famous down through the years. At Disney it is known as the Disney Difference. Disney started the Disney Vacation Club 15 years ago to let families experience all the wonderful things that Disney has to offer at an affordable price. As we all know Disney has world-class hotels and resorts that have been visited and enjoyed by millions of people so when you find Disney timeshares for sale you should really take the time and check them out.

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All that wonderful magic that has made Disney famous down through the years is also found in the Disney Vacation Club. There are over 500 Disney Vacation Getaways around the world with exquisite amenities for the club members to enjoy. And unlike other time share opportunities the DVC lets you decide where you want to go, how long you want to stay, and when you want to go. So you're not tied down like you are with other timeshare offerings. With the DVC you're the one who decides almost everything about your dream vacation year after year.

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You really can decide to stay one night or two weeks. You can really take a dream vacation that you and your family are going to remember for a life time and with Disney Timeshares you can take that mind-blowing dream vacation year after year. As a member of the Disney Vacation Club you can also choose to stay at any of the Disney Resorts. You can choose to stay only a short walk from Disney Worlds main gate in Orlando or you can stay at a timeshare in Paris. And as your number of guests going with you may change from year to year you'll find that most of the timeshare locations offered by the DVC will sleep six to ten people with a fully equipped kitchen, and all the other amenities. So if you see Disney timeshares for sale you really may want to take the time out to fully check out what the Disney Vacation Club has to offer to you and your family.

And when you become a Disney Vacation Club member you're not limited to Orlando or Disneyland. You can choose to go to Paris one year, London the next year and Italy the year after that. Yes you really can do all that and more with a Disney Vacation Club membership so if you see Disney timeshares for sale you really going to want to check out their timeshare offer.

Disney Timeshares For Sale - Disney Vacation Club Explained

So have I convinced you yet to wish upon a star and check out the latest Disney timeshares for sale? To find out more information about Disney Vacation Club timeshares - click here.

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Disney Cruise Tips

If you are planning a Disney Cruise, you likely have many questions that you'll want answered to make your vacation as enjoyable as possible. One of the most common questions is "What should I pack?" I know you are excited just hearing the words Disney cruise but you are a little anxious as well because you don't know what is store for you at the Disney cruise.

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I'd like to help put your mind at ease... And to give you just a few cruise tips, let me start with the dress code. Some cruisers tend to pack less or more than what they need, especially when it comes to clothes.

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First and perhaps most obviously, don't forget to bring your swimwear - you'll spend a lot of time in the swimming pool (and enjoying the beach at Castaway Cay if you are on a Caribbean Disney cruise). Of course sunscreen should not be left at home. Other essentials include flip flops, goggles, and sunglasses, and of course cameras.

If you are bringing the kids, don't forget to bring autograph book and pen. They will surely have fun meeting the characters!

The formal dining options of some cruises also tend to cause worry among some first-time cruisers. The specific requirements will vary by ship and even by restaurant, but a general rule is that the most formal dress is a suggestion, not a requirement.

Still, you'll want to have at least one outfit of nicer "casual" clothes, at a minimum, for the more upscale dining experiences. Again, this may vary depending on which cruise you are sailing on, so be sure to check your itinerary for more specifics once you book your vacation.

Disney Cruise Tips

For more Disney cruise tips like this, covering what to pack and other related topics, check out Disney-cruise-tips.com.

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Customer Service - The Disney Way

We had been there a number of times. Ever since our first trip there in 1980 - quite an adventure at that time when travelling from the UK. On that very first visit, my wife was pregnant with our first child, yet this visit in the year 2000, seemed to show us how things had changed.

disney

Back in 1980, we bought 'Disney Dollars' a gift voucher featuring all the stars of the shows. There were three denominations and we brought them home and had them framed, back and front.

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In 2000, we wanted to add to our collection with the souvenir millennium ones, yet left it to our very last night to make our purchase.

Imagine our disappointment when we went to Guest Services at the bottom of Main Street to hear that the voucher was being only sold in EPCOT, as a 'trial'. Not being one to give up on this, I wished to register my complaint and asked for a senior manager, only to be told that there was no-one about.

So I then asked for the name of the manager at the most senior level in Disney World, but again, I was told just to write to Customer Services and I was given an address in Florida.

That wasn't good enough for me, so I suggested that I would write to Michael Eisner in Burbank, California, where Disney's corporate head office is. I was told by the guest services representative that, 'I'd never hear back from him'!

When I got home, that is exactly what I did. And about three weeks after I sent off the letter, I had a phone call - in fact, I had two phone calls, because I was out when the first one was fielded by my wife. In the second 20-minute call (not, I hasten to add, from Micheal Eisner, but from a nice lady 'in his office'), she profusely apologised, questioned me a lot on the issue that I'd raised and pointed me in the direction of where I could buy these vouchers by post. It was a detailed enquiry, so that 'we can learn from your experience and put it right'.

I was impressed.

But not so impressed as I was four months later when I received a two-page letter from another department, explaining what they had done to rectify the experience I'd had, in detail, as well as sending me a full set of the vouchers I'd wanted in the first place, free of charge.

The Disney experience is one which is well known - in fact the way their customer service process works has been described at length in a great little book called 'Be Our Guest' as part of their Disney Institute offer.

Both these are worth checking out if you want to understand better how exemplary customer service works, from an organisation who truly know how to do it.

Customer Service - The Disney Way

(c) 2008 Martin Haworth is the author of Super Successful Manager!, an easy to use, step-by-step weekly development program for managers of EVERY skill level. You can get a sample lesson for free at http://www.SuperSuccessfulManager.com

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Friday, August 26, 2011

SAP Training Courses - Its Future and Career Prospects

SAP is the world's largest Enterprise Resource Planning (ERP) software organization. Usually SAP stands for Systems Applications and Products in data processing. SAP has developed a curriculum of courses over the years which especially aim in educating the IT professionals about their products and modules. Recently they have expanded their program of certification to include associate, professionals, and also master levels of expertise.

In Associate certification there is a foundation knowledge which is required by a SAP consultant and also includes the tests to verify that they have a broad understanding of SAP solutions, knowledge and skills. Professional certification is related with proven project experience, business process knowledge and a deeper understanding of SAP solutions. In the level of Master Certification there is a requirement of broad knowledge of SAP project experience. It also requires the ability to make use of this knowledge in creation of future IT vision.

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The certification exams for SAP are globally recognized. It consists of practical questions that are process oriented and which are also specific to a given software release. SAP also examines students for their practical job experience. So the candidates must be well familiar with the area of the business relevant to their chosen track.

If any candidate is new to SAP then it is a good place to start and also to complete one of their overview courses. While going for SAP, there are two entry level courses. First is SAP01 which aims towards the business consultants. Second is SAPTEC and it aims towards the technical consultants. The duration for these two courses is three days. If any student is having greater understanding of SAP then he or she may progress to one of SAP's certification courses. If someone is studying for certification then it is recommended to attend the class room sessions though it is not required. Some of the SAP Training Curriculum offers courses in the following areas -

1. Financials
2. System Administration
3. Enterprise Portal Development
4. Solution Overviews
5. Training for SMB
6. Product Lifecycle Management
7. Human Resources
8. NetWeaver (including SAP Technology)

SAP solution is related with the in-depth knowledge of the business process that is involved in each business area. Only obtaining a SAP exam will not guarantee your career but if it is combined with any experience of any industry then chances of better career will be maximized. So it is necessary to obtain a SAP certification program in addition to experience of industry.

SAP Training Courses - Its Future and Career Prospects

Get the list of best Institutes for ERP Courses. Find information about SAP ERP Course Fees and duration of the course.

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Disney World Orlando

If you are going to Florida, it is common to take some time to check out Disney World in Orlando.

disney princess

An Orlando vacation, even as part of a bigger vacation is a great getaway and if it is a family vacation, your family will talk about it for quite some time.

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Getting a flight to Orlando

It is easy to find out where to get the best flights to Orlando. Check for cheap airfare online, as you can find some very good prices.

Where to Stay

When you check for flight availability and prices at many sites, you can also check for the best prices on motels and flights, getting them together in one package with a discount usually.

Visiting Disney World Orlando Florida

Disney World has no shortage of theme parks. And you will want to make sure to visit as many as you can fit in. Some theme parks will have shows, others, such as the water parks, offers activities that are sure to keep you cool and happy.

And who would not want to go to Disney's Magic Kingdom. This theme park is set in a medieval castle style and you can find the inspiration of Disney's fantasy movies and Cartoon movies. Plus you will meet the characters of those movies. Any child or adult will truly enjoy themselves here.

Be sure to stay for the fireworks display after dark. It is spectacular.

The Water Parks

The water parks will give you several choices, from water slides, to racing around in the water. Because of the heat and humidity, this is a nice getaway to have some fun and stay cool.

So put Disney World Orlando on your Vacation must do list and enjoy yourself. It will be something you will remember for years.

Disney World Orlando

When you want to travel, be sure to check for cheap airfare and low airfare at http://www.buyairfarecheap.com Why pay full price?

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The Outsourcing History of India

The outsourcing history of India is one of phenomenal growth in a very short span of time. The idea of outsourcing has its roots in the 'competitive advantage' theory propagated by Adam Smith in his book 'The Wealth of Nations' which was published in 1776. Over the years, the meaning of the term 'outsourcing' has undergone a sea-change. What started off as the shifting of manufacturing to countries providing cheap labour during the Industrial Revolution, has taken on a new connotation in today's scenario. In a world where IT has become the backbone of businesses worldwide, 'outsourcing' is the process through which one company hands over part of its work to another company, making it responsible for the design and implementation of the business process under strict guidelines regarding requirements and specifications from the outsourcing company. This process is beneficial to both the outsourcing company and the service provider, as enables the outsourcer to reduce costs and increase quality in non core areas of business and utilize his expertise and competencies to the maximum. And now we can see the benefit to the service companies in India as they mature, prosper and build core capabilities beyond what would generally be possible by the outsourcing company.

Since the onset of globalization in India during the early 1990s, successive Indian governments have pursued programs of economic reform committed to liberalization and privatization. Till 1994, the Indian telecom sector was under direct governmental control and the state owned units enjoyed a monopoly in the market. In 1994, the government announced a policy under which the sector was liberalized and private participation was encouraged. The New Telecom Policy of 1999 brought in further changes with the introduction of IP telephony and ended the state monopoly on international calling facilities. This brought about a drastic reduction and this heralded the golden era for the ITES/BPO industry and ushered in a slew of inbound/outbound call centres and data processing centres. Although the IT industry in India has existed since the early 1980s, it was the early and mid 1990s that saw the emergence of outsourcing. One of the first outsourced services was medical transcription, but outsourcing of business processes like data processing, billing, and customer support began towards the end of the 1990s when MNCs established wholly owned subsidiaries which catered to the process off-shoring requirements of their parent companies. Some of the earliest players in the Indian market were American Express, GE Capital and British Airways.

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The ITES or BPO industry is a young and nascent sector in India and has been in existence for a little more than five years. Despite its recent arrival on the Indian scene, the industry has grown phenomenally and has now become a very important part of the export-oriented IT software and services environment. It initially began as an activity confined to multinational companies, but today it has developed into a broad based business platform backed by leading Indian IT software and services organizations and other third party service providers. The ITES/BPO market expanded its base with the entry of Indian IT companies and the ITES market of the present day is characterized by the existence of these IT giants who are able to leverage their broad skill-sets and global clientele to offer a wide spectrum of services. The spectrum of services offered by Indian companies has evolved substantially from its humble beginnings. Today, Indian companies are offering a variety of outsourced services ranging from customer care, transcription, billing services and database marketing, to Web sales/marketing, accounting, tax processing, transaction document management, telesales/telemarketing, HR hiring and biotech research.

Looking at the success of India's IT/software industry, the central government identified ITES/BPO as a key contributor to economic growth prioritized the attraction of FDI in this segment by establishing 'Software Technology Parks' and 'Export Enterprise Zones'. Benefits like tax-holidays generally enjoyed by the software industry were also made available to the ITES/BPO sector. The National Telecom Policy (NTP) introduced in 1999 and the deregulation of the telecom industry opened up national, long distance, and international connectivity to competition. The governments of various states also provide assistance to companies to overcome the recruitment, retention, and training challenges in order to attract investments to their region. The National Association of Software and Service Companies (NASSCOM) has created platforms for the dissemination of knowledge and research in the industry through its survey and conferences. NASSCOM acts as an 'advisor, consultant and coordinating body' for the ITES/BPO industry and liaisons between the central and state government committees and the industry. The ardent advocacy of the ITES/BPO industry has led to the inclusion of call centers in the 'Business Auxiliary Services' segment, thereby ensuring exemption from service tax under the Finance Bill of 2003.

These measures have led to a steady inflow of investments by large foreign companies such as Reuters, for establishing large captive ITES/BPO facilities across India. Moreover, the existing ITES/BPO operations of major multi-nationals are also being ramped up to cater to the ever increasing demand for better and speedier service. Almost all of India's top ITES/BPO giants have announced some form of expansion and are in the process of hiring manpower to fill the additional seats. India's competitive advantage lies in its ability to provide huge cost savings thereby enabling productivity gains and this has given India an edge in the global ITES/BPO marketplace. NASSCOM studies pinpoint the following factors as the major reasons behind India's success in this industry (Source: http://www.nasscom.org):

o Abundant, skilled, English-speaking manpower, which is being harnessed even by ITES hubs such as Singapore and Ireland.

o Improving telecom and other infrastructure which is at par with global standards.

o Strong quality orientation among players and their focus on measuring and monitoring quality targets.

o Fast turnaround times and the ability to offer 24x7 services based on the country's unique geographic location that allows for leveraging time zone differences.

o Proactive and positive policy environment which encourages ITES/BPO investments and simplifies rules and procedures.

o A friendly tax structure, which places the ITES/BPO industry on par with IT services companies.

Outsourcing to India offers significant improvements in quality and productivity for overseas companies on crucial parameters such as number of correct transactions/number of total transactions; total satisfaction factor; number of transactions/hour and average speed of answer. Surveys by NASSCOM also revealed that Indian companies are better focussed on maintaining quality and performance standards. Indian ITES/BPO companies are on an ascending curve as far as the quality standards are concerned. Organizations that have achieved ISO 9000 certification are migrating to the ISO 9000:2000 standards and companies on the CMM framework are realigning themselves to the CMMI model. Apart from investing in upgrading their CRM and ERP initiatives, many Indian ITES companies are beginning to acknowledge the COPC certifications for quality and are working towards achieving COPC licences.

Despite being a fledgling in the global ITES/BPO industry, the Indian ITES industry recorded a growth rate in excess of 50% in 2002-03. Industry experts consider this a positive indication of the times to come and a look at the ranking and the revenue and headcount statistics show the potential of the industry.The global ITES/BPO industry was valued at around US$ 773 billion during 2002 and according to estimates by the International Data Corporation worldwide, it is expected to grow at a Compounded Annual Growth Rate (CAGR) of 9% during the period 2002-2006. NASSCOM lists the major indicators of the high growth potential of the ITES/BPO industry in India as the following (Source http://www.nasscom.org)

o During 2003-04, the ITES-BPO segment is estimated to have achieved a 54 percent growth in revenues as compared to the previous year.

o ITES exports accounted for US$ 3.6 billion in revenues, up from US$ 2.5 billion in 2002-03.

o The ITES-BPO segment also proved to be a major opportunity for job seekers, creating employment for around 74,400 additional personnel in India during 2003-04.

o The number of Indians working for this sector jumped to 245,500 by March, 2004.

o By the year 2008, the segment is expected to employ over 1.1 million Indians, according to studies conducted by NASSCOM and leading business Intelligence Company, McKinsey & Co. Market research shows that in terms of job creation, the ITES-BPO industry is growing at over 50 percent.
Surveys of the Indian ITES/BPO industry in 2004 expected it to follow the trends given below:

Customer care: Customer care and support services will continue to lead in terms of revenue generation, with a turnover of around US$ 1200 million in 2003-04., up from last year's turnover of US0 million.

Finance: With the financial services segment moving into value added domains like insurance claims processing, financial management services and equity research, this segment is expected to clock the highest growth, with estimates of US0 million in revenue in 2003-04, up from US0 million in 2002-03.

HR services: HR services are also expected to grow and revenues are expected to touch US million during 2003-04, thereby providing latent opportunities to the industry's dominant players.

Payment services: This segment has also been identified as a high growth area within the industry, and is expected to generate revenues of around US0 million for 2003-04, up from US0 million in 2002-03.

Administration: Revenues from the administration services segment are expected to increase from US$ 310 million in 2002-03, to US0 million during 2003-04.

Content development: The content development services segment which includes engineering and design services, digitization (GIS), animation, network management and biotech research, is expected clock a turnover of around US0 million in 2003-04.

The availability of technically trained and skilled manpower in India is making companies across the world look at the country as a profitable base to shift their high-end support services. Companies like COLT Technology Services are considering outsourcing their technical back-office support work to India. Other areas are high-end network engineering/management support. Another field which is showing immense potential is that of digital content creation and animation. Animation studios like Walt Disney, MGM and Warner Brothers are already outsourcing low-end work like clean-ups, tweening and modelling to India. The availability of skilled and trained manpower and India's ability to keep in step with the latest technological advances in the industry is prompting foreign studios to consider India as a base to shift other high-end animation work like storyboarding and developing original content for animated films ad TV series. Tele-radiology is the next segment that holds great promise, mainly due to the time zone differences and the availability of highly skilled radiologists and companies like Teleradiology Solutions have been offering their services to US and South-East Asian hospitals for the past two years. Engineering services like CAD/CAM 2D, 3D and CAE modelling and design automation are the latest additions to the ever increasing list of processes being outsourced to India.

The Outsourcing History of India

For more reading on outsourcing, log on to outsource2india.com

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